An evaluation of the project needs of UK building clients

Chinyio, Ezekiel A.; Olomolaiye, Paul; Corbett, Pauline

Abstract

The investigation reported established a checklist of 50 different needs from which a client's specific requirements can be identified. The checklist comprises of 34 aspects of needs compiled from literature, and 16 others ascertained from an empirical investigation, through a questionnaire survey of 42 UK building clients. An evaluation of these needs indicated that 'functionality of buildings', 'timeliness of completion' and 'value for money' are the aspects of needs, which at the moment are most frequently desired by clients. In quest of achieving optimal client satisfaction with building schemes, the generated checklist can be developed into a databank which, can easily be used for verifying a client's project requirements. © 1998 Elsevier Science Ltd and IPMA. All rights reserved.

• Journal Article Type: Article
• Publication Date: Jan 1, 1998
• Journal: International Journal of Project Management
• Print ISSN: 0263-7863
• Electronic ISSN: 1873-4634
• Publisher: Elsevier
• Peer Reviewed: Peer Reviewed
• Volume: 16
• Issue: 6
• Pages: 385-391
• DOI: https://doi.org/10.1016/S0263-7863%2898%2900001-5
• Keywords: customer satisfaction, construction, planning, needs, identification, UK
• Public URL: https://uwe-repository.worktribe.com/output/1099097
• Publisher URL: http://www.elsevier.com/