Outputs (135)

Co-production and co-creation using self-service technology: the application of service dominant logic (2008)
Presentation / Conference Contribution

Research on how customers engage in the co-creation processes envisaged by the Servicedominant logic paradigm is currently limited and even less work has been published on frameworks for organizations to manage the co-creation process. This conceptua... Read More about Co-production and co-creation using self-service technology: the application of service dominant logic.

The evolving role of union learning representatives (2008)
Journal Article

This article suggests that the union learning representative (ULR) is increasingly situated at the heart of trade union activity. The paper draws upon recent research based on interviews with national trade union officers and case studies of union le... Read More about The evolving role of union learning representatives.

The nightmare of temporary work: A comment on Fevre (2008)
Journal Article

Social marketing and the meaning of cool (2008)
Journal Article

Commercial marketers have long understood the value of cool in designing and selling their products, and have invested heavily in keeping in touch with the latest trends among their consumers. In this article, we contend that social marketers could u... Read More about Social marketing and the meaning of cool.

OTRI: agenda de investigacion (2008)
Journal Article

The present paper presents different lines of work in order to extend the current empirical research about the role of the technology transfer offices (TTO). Those lines of research come from the new advances in the micro economic analysis of TTOs an... Read More about OTRI: agenda de investigacion.

Book review: Chris Mallin and Kean Ow-Yong, Corporate governance in alternative investment market (AIM) companies x+119pp., £15.00, Institute of Chartered Accountants of Scotland, Edinburgh, United Kingdom (2008) ISBN 978-1-904574-44-6 (2008)
Journal Article

Book review for the British Accounting Review

The nature, prevalence and correlates of generativity among men in middle career (2008)
Journal Article

Multiple methods were used to explore the character, contexts, and correlates of generativity among 41 men aged 45-55. Generativity in the role of worker was unrelated to generativity in men's roles as father, citizen and 'leisurite'. Individuals who... Read More about The nature, prevalence and correlates of generativity among men in middle career.

The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management context (2008)
Journal Article

We present and test a model of behavioural job outcomes grounded in Bagozzi's (1992) reformulation of attitude theory in the important and novel context of a former public sector government department that has undergone corporatisation. Frontline emp... Read More about The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management context.

The credibility issue: closing the academic/practitioner gap (2008)
Journal Article

The literature is highly critical of the business–academia relationship and there is a lack of congruence between strategic management research conducted by academics and that used by practitioners. There is also a lack of models of collaborative res... Read More about The credibility issue: closing the academic/practitioner gap.

What makes good governance?: An interview with Richard Lapthorne, Chairman, Cable and Wireless plc (2008)
Journal Article

© 2008, © Emerald Group Publishing Limited. Purpose – The purpose of this paper is to interview Richard Lapthorne, Chairman, Cable and Wireless plc. Design/methodology/approach – The paper takes the form of an interview. Findings – Richard Lapthorne... Read More about What makes good governance?: An interview with Richard Lapthorne, Chairman, Cable and Wireless plc.