Outputs (7)

Chatbots in customer service within banking and finance: Do chatbots herald the start of an AI revolution in the corporate world? (2025)
Journal Article

The main aim of this paper is to identify whether chatbots are useful for customer service, how they are impacting customer service in banking, and how professionals feel about the future impact of chatbots. Employing a largely qualitative approach,... Read More about Chatbots in customer service within banking and finance: Do chatbots herald the start of an AI revolution in the corporate world?.

Adoption of AI by the HR function in the civil service (2024)
Journal Article

This paper uses the Technology Acceptance Model (TAM) to assess the readiness of the HR Function within the UK Civil Service (CSHR) to implement AI to support performance. Academic literature in relation to AI acceptance in HR functions is currently... Read More about Adoption of AI by the HR function in the civil service.

Collective intelligence value in the culture context: New product development and user innovative behavior (2024)
Journal Article

This study aimed to investigate the impact of collective intelligence on new product development (NPD) and user inventive behavior in organizational settings. The Study decisions were made using the nomothetic approach, survey conducted among 60 prod... Read More about Collective intelligence value in the culture context: New product development and user innovative behavior.

Sexism and corporations: whose social responsibility is it anyway? (2024)
Presentation / Conference Contribution

The concept of corporate social responsibility has grown significantly over the last two decades with its impact on various disciplines including competitive advantage, innovation and charities marketing. While it is a well-researched area, questions... Read More about Sexism and corporations: whose social responsibility is it anyway?.

Exploring generation Z consumers’ purchase intention towards green products during the COVID-19 pandemic in China (2024)
Journal Article

China's Generation Z consumers are gradually developing an awareness of environmental issues and a willingness to purchase green products. Meanwhile, the COVID-19 pandemic has affected various traditional industries worldwide. This study aims to expl... Read More about Exploring generation Z consumers’ purchase intention towards green products during the COVID-19 pandemic in China.

Determining the impacting factors on performance of inventory management in the large-scale apparel manufacturing industry in Sri Lanka (2024)
Journal Article

The Sri Lankan economy depends heavily on the labour-intensive garment sector; thus, supply chain management plays a crucial role in its operation. Inventory management is an important activity when comparing supply chain management in the garment se... Read More about Determining the impacting factors on performance of inventory management in the large-scale apparel manufacturing industry in Sri Lanka.

Proposal to map critical factors of PMBoK to CyBOK Knowledge Areas (2023)
Presentation / Conference Contribution

The proposed objective of this research is to map critical factors of CYBOK’s knowledgebase under Human, Organisational & Regulatory Aspects (Risk Management & Governance, Law & Regulation, Human Factors, Privacy & Online Rights) with the knowledge a... Read More about Proposal to map critical factors of PMBoK to CyBOK Knowledge Areas.