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Outputs (678)

A new perspective on customer satisfaction and service quality measurement using service-dominant logic (2016)
Presentation / Conference Contribution

Service-based performance measures assess discreet service encounters, rather than value-in-use. However, service-dominant logic suggests a longer term focus is more appropriate, offering businesses the chance to build relationships and customer loya... Read More about A new perspective on customer satisfaction and service quality measurement using service-dominant logic.

The effect of supply chain collaboration on the servitization strategies in the pharmaceutical industry (2016)
Presentation / Conference Contribution

This paper focuses on the investigation of the effect of supply chain collaboration on the relationships between different levels of services (base, intermediate and advanced) and their impact on servitization consequences and performance within the... Read More about The effect of supply chain collaboration on the servitization strategies in the pharmaceutical industry.

The logic of projects and the ideal of community development: Social good, participation and the ethics of knowing (2016)
Journal Article

© 2016, © Emerald Group Publishing Limited. Purpose – The purpose of this paper is to examine the relationship between project-based organizing and the initiatives labelled as “development” by critically engaging with some unchallenged assumptions in... Read More about The logic of projects and the ideal of community development: Social good, participation and the ethics of knowing.

A Lean Six Sigma framework for the reduction of ship loading commercial time in the iron ore pelletising industry (2016)
Journal Article

© 2016 Informa UK Limited, trading as Taylor & Francis Group. Abstract: Evidence suggests that specifically designed frameworks to implement Lean Six Sigma (LSS) projects to tackle particular problems are more effective than ‘generic’ versions. Thi... Read More about A Lean Six Sigma framework for the reduction of ship loading commercial time in the iron ore pelletising industry.