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Outputs (148)

Resolving the rainbow of chaos: The value of participant-governed networks in implementing new evidence into practice (2016)
Presentation / Conference Contribution

In the face of increasing demand for patient care and service quality combined with increasing levels of underfunding the UK National Health Service (NHS) is under pressure to find innovative ways to improve patient outcomes and provide efficiency. D... Read More about Resolving the rainbow of chaos: The value of participant-governed networks in implementing new evidence into practice.

A new perspective on customer satisfaction and service quality measurement using service-dominant logic (2016)
Presentation / Conference Contribution

Service-based performance measures assess discreet service encounters, rather than value-in-use. However, service-dominant logic suggests a longer term focus is more appropriate, offering businesses the chance to build relationships and customer loya... Read More about A new perspective on customer satisfaction and service quality measurement using service-dominant logic.

The effect of supply chain collaboration on the servitization strategies in the pharmaceutical industry (2016)
Presentation / Conference Contribution

This paper focuses on the investigation of the effect of supply chain collaboration on the relationships between different levels of services (base, intermediate and advanced) and their impact on servitization consequences and performance within the... Read More about The effect of supply chain collaboration on the servitization strategies in the pharmaceutical industry.

Existential questioning as critical performativity/critical knowing: An exploration of power, epistemic virtue and emancipation in PM's practice (2016)
Presentation / Conference Contribution

In this paper we explore how existential hermeneutic (and philosophical questioning more broadly) might provide a deeper understanding of manifestations of epistemic violence in project-based organising and project management practice, and the possib... Read More about Existential questioning as critical performativity/critical knowing: An exploration of power, epistemic virtue and emancipation in PM's practice.

Strategic factors of servitization in the pharmaceutical industry and the impact on performance (2015)
Presentation / Conference Contribution

This study reflects the results from an ongoing research project that is currently being conducted in different countries. The strategic vision of the pharmaceutical service providers (distributors) should be clearly improved with the findings from t... Read More about Strategic factors of servitization in the pharmaceutical industry and the impact on performance.