Dr. Guru Prabhakar's Outputs (93)

Effect of best management practices on the performance and productivity of small firms (2019)
Journal Article

© 2019, © 2019 Informa UK Limited, trading as Taylor & Francis Group. Recent research on productivity finds that best management practices are a crucial but neglected element in explaining firm productivity. This stream of research also focuses on... Read More about Effect of best management practices on the performance and productivity of small firms.

Sharing economy and the lodging websites: Antecedents and mediators of accommodation purchase intentions (2019)
Journal Article

© 2019, Emerald Publishing Limited. Purpose: The purpose of this paper is to understand the main determinants that affect accommodation purchase intentions through lodging websites in sharing economy context. This industry differs from the hotel indu... Read More about Sharing economy and the lodging websites: Antecedents and mediators of accommodation purchase intentions.

Facebook usage and mental health: An empirical study of role of non-directional social comparisons in the UK (2019)
Journal Article

© 2019 Elsevier Ltd The present paper explores the relationship between nature of Facebook usage, non-directional comparisons and depressive syndromes. The extant research on linkage between social media usage and mental health is inconclusive. The p... Read More about Facebook usage and mental health: An empirical study of role of non-directional social comparisons in the UK.

Up the ante: Electronic word of mouth and its effects on firm reputation and performance (2019)
Journal Article

Prior management research on firm reputation has acknowledged the importance of word of mouth (WOM) in influencing key choices made by businesses, as well as by individuals. In recent developments, Internet-based WOM forums aggregate vast amounts of... Read More about Up the ante: Electronic word of mouth and its effects on firm reputation and performance.

Sports clubs’ use of social media to increase spectator interest (2018)
Journal Article

© 2018 Elsevier Ltd This research aims to give an insight into social media as an online marketing medium used by sports clubs. The research intention is to understand how social media is used to increase customer interactivity and spectator interest... Read More about Sports clubs’ use of social media to increase spectator interest.

Social media information benefits, knowledge management and smart organizations (2018)
Journal Article

© 2018 Elsevier Inc. Social technologies can provide a potent means for organizations to manage their information flows and thus induce changes in their knowledge management (KM) systems, which can then be linked to performance improvements. This pap... Read More about Social media information benefits, knowledge management and smart organizations.

Trains and Twitter: Firm generated content, consumer relationship management and message framing (2018)
Journal Article

© 2018 Elsevier Ltd In this paper, we examine the impact of Twitter content on users’ train journeys and how train providers’ message framing moderates these relationships. Framing regards the way in which messages are worded concerning a particular... Read More about Trains and Twitter: Firm generated content, consumer relationship management and message framing.

Crowdsourcing, co-creation and crowdfunding in the video-game industry (2018)
Book Chapter

Crowdsourcing, co-creation and crowdfunding in the video-game industry

Whistleblowing: When do employees act to ‘blow the whistle’? (2018)
Journal Article

The importance of eliminating fraud, illegal activities and generally unethical practices has always been of paramount significance in the corporate world. Thus, whistleblowing has become ever more important. Over the past years, organizations have a... Read More about Whistleblowing: When do employees act to ‘blow the whistle’?.

Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality (2018)
Journal Article

© 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to examine the impact of the five dimensions of service quality on customer satisfaction in the UK fast food market and to indicate which factors among the five dimensions have... Read More about Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality.

Critical success factors for build-operate-transfer (BOT) projects in China (2017)
Journal Article

This study aims to create a list of CSFs for China’s BOT projects to help organizations achieve project success. We first describe the role of CSFs in terms of three broad categories of whether BOT projects adopt strategies for risk transfer, the deg... Read More about Critical success factors for build-operate-transfer (BOT) projects in China.

Sustainable animal farming and food security: Exploring the interplay of Hakuna Matata and Ubuntu with Guanxi and Vasudhaiva Kutumbakam (2017)
Presentation / Conference Contribution

This work presents a Case Study on Donkeys. In Kenya, Donkeys are facing extinction and this white paper attempts highlight their plight and possible solutions to resolving this issue.

Exploring the key drivers behind the adoption of mobile banking services (2017)
Journal Article

This research examines the main drivers behind the adoption of mobile banking, a concept that has revolutionized the day-to-day activities of humans. A review of relevant literature on the topic, leads us toward testing the following key hypotheses:... Read More about Exploring the key drivers behind the adoption of mobile banking services.

What factors determine e-satisfaction and consumer spending in e-commerce retailing? (2017)
Journal Article

© 2017 Elsevier Ltd Evidently, the Internet has resulted in a fundamental shift in retailing practice, creating a shift in both consumer and business behavior, which has been compared to that of the Industrial Revolution. The purpose of this paper is... Read More about What factors determine e-satisfaction and consumer spending in e-commerce retailing?.

The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country (2017)
Journal Article

© 2017, © Emerald Publishing Limited. Purpose: The purpose of this paper is to investigate the service quality of full-service restaurants in Vietnam to explore possible factors that may impact customer perception, which subsequently influences custo... Read More about The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country.

Risk factors for project success in the Chinese construction industry (2017)
Journal Article

Purpose – To achieve project success, an effective project risk management procedure is inevitable. The purpose of this paper is to investigate the influence of risk factors on project success in the Chinese construction industry context. Design/meth... Read More about Risk factors for project success in the Chinese construction industry.

Click and Collect (C&C): : measuring the effects of an online multi-channel sales strategy (2017)
Presentation / Conference Contribution

Click and collect (C&C) has become a staple of a successful multi-channel retail strategy in recent years. Consequently, this paper aims to explore and assess the impacts of C&C within a large chain store retailer. We compare how firms have had to ad... Read More about Click and Collect (C&C): : measuring the effects of an online multi-channel sales strategy.

Exploring the opportunity to improve SCM in farmer-supplier relationships in emerging economies (2016)
Presentation / Conference Contribution

This paper explores the possibility to provide a platform or a framework to the small and medium producers and often times less organized agricultural farmers’ in developing nations which can help them choose the most appropriate buyer for their prod... Read More about Exploring the opportunity to improve SCM in farmer-supplier relationships in emerging economies.

Electronic word of mouth and its effects on firm reputation and performance (2016)
Presentation / Conference Contribution

Prior research on firm reputation has acknowledged the importance of word of mouth (WoM) in influencing the choices made by businesses, as well as by individuals. In recent developments, Internet-based WoM systems aggregate vast amounts of informatio... Read More about Electronic word of mouth and its effects on firm reputation and performance.

Innovation, energy efficiency, & sustainable development: A strategic shift from linear to non-linear models of development (2016)
Presentation / Conference Contribution

We need to realise that developing/emerging economies don’t have to copy the models/ routes adopted and proposed by the developed countries. Existing models may have become redundant, obsolete and inapplicable to the new world economies.