An investigation into the factors influencing Supply Chain Quality Management processes

Soares, A.; Soltani, E.

Abstract

Given that Supply Chain Quality Management (SCQM) seems to be the key for future competitiveness it is crucial to understand how to control quality throughout the whole Supply Chain (SC). The extended and globalised SC generated “co-ordinating” problems as the more extended the supply network is, the harder it becomes to control and coordinate quality while also building effective on-going supply chain relationships. Hence, this paper proposes to identify SCQM components, focusing upon the management of the collaborative relationships between members of the SC. By conceptualizing SCQM through Social Exchange Theory and Social Network Theory, it is argued that an efficient SC requires more than a simple dyadic relationship with mutual benefits. As a result, a Supply Chain Quality Relationship Management (SCQRM) framework is introduced, demanding for a broader approach and a more inclusive perspective of quality than the one offered by the conventional buyer-supplier approach.

• Presentation Conference Type: Conference Paper (unpublished)
• Conference Name: 24th Annual Conference of the British Academy of Management (BAM)
• Start Date: Sep 14, 2010
• End Date: Sep 16, 2010
• Acceptance Date: Sep 14, 2010
• Publication Date: Sep 14, 2010
• Deposit Date: Mar 18, 2019
• Publicly Available Date: Mar 18, 2019
• Peer Reviewed: Peer Reviewed
• Keywords: Supply Chain Quality Management processes
• Public URL: https://uwe-repository.worktribe.com/output/975049
• Additional Information: Title of Conference or Conference Proceedings : 24th Annual Conference of the British Academy of Management
• Contract Date: Mar 18, 2019