Dr Janet Carruthers Janet.Carruthers@uwe.ac.uk
Senior Lecturer in Marketing
The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise
Carruthers, Janet; Rod, M.; Shao, J.; Ashill, N.
Authors
M. Rod
J. Shao
N. Ashill
| Presentation Conference Type | Conference Paper (unpublished) |
|---|---|
| Conference Name | The European Institute of Retailing and Services Studies (EIRASS) 14th International Conference |
| Start Date | Jun 29, 2007 |
| End Date | Jul 1, 2007 |
| Publication Date | Jan 1, 2007 |
| Peer Reviewed | Peer Reviewed |
| Keywords | work characteristics, burnout, employees, service recovery, state-owned enterprise |
| Public URL | https://uwe-repository.worktribe.com/output/1032156 |
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