Fazelina Sahul Hamid
An empirical study on the effect of service quality on student satisfaction in Malaysian distance education institutions
Sahul Hamid, Fazelina
Authors
Abstract
Objective-This paper uses SERVQUAL to assess service quality in distance education institutions in Malaysia and investigate the relationship between service quality and satisfaction. Methodology/Technique-Self-administered questionnaire method is used to conduct this research. Findings-The finding of this study confirms that all five dimensions of SERVQUAL are significant determinants of perceived service quality. Novelty-This study tested the application of "blended learning" concept in distance education.
Journal Article Type | Article |
---|---|
Acceptance Date | Aug 10, 2016 |
Publication Date | Aug 16, 2016 |
Deposit Date | Jan 26, 2023 |
Journal | Global Journal of Business and Social Science Review |
Electronic ISSN | 2289-8506 |
Peer Reviewed | Peer Reviewed |
Volume | 4 |
Issue | 3 |
Pages | 13-23 |
DOI | https://doi.org/10.35609/gjbssr.2016.4.3%283%29 |
Keywords | Service Quality; SERVQUAL; Distance Education; Higher Learning Institutions |
Public URL | https://uwe-repository.worktribe.com/output/10307981 |
Publisher URL | http://gatrenterprise.com/GATRJournals/GJBSSR_Vol4.3_3.html |
You might also like
Information disclosure and credit card repayments: Evidence from Malaysia
(2021)
Journal Article
Bank-lending channel of monetary policy transmission: Evidence from ASEAN
(2019)
Journal Article
Competition, diversification and performance in dual banking: A panel VAR analysis
(2020)
Journal Article
Is ASEAN ready for banking integration? Evidence from interest rate convergence
(2016)
Journal Article
Market discipline and bank risk taking: Evidence from the East Asian banking sector
(2017)
Journal Article
Downloadable Citations
About UWE Bristol Research Repository
Administrator e-mail: repository@uwe.ac.uk
This application uses the following open-source libraries:
SheetJS Community Edition
Apache License Version 2.0 (http://www.apache.org/licenses/)
PDF.js
Apache License Version 2.0 (http://www.apache.org/licenses/)
Font Awesome
SIL OFL 1.1 (http://scripts.sil.org/OFL)
MIT License (http://opensource.org/licenses/mit-license.html)
CC BY 3.0 ( http://creativecommons.org/licenses/by/3.0/)
Powered by Worktribe © 2025
Advanced Search