Dr Janet Carruthers Janet.Carruthers@uwe.ac.uk
Senior Lecturer in Marketing
The effect of management commitment to service quality on frontline employees' service recovery performance: An empirical investigation of a New Zealand state-owned enterprise
Carruthers, Janet; Rod, M.; Ashill, N.
Authors
M. Rod
N. Ashill
| Presentation Conference Type | Conference Paper (unpublished) |
|---|---|
| Conference Name | Academy of Marketing Conference |
| Start Date | Jul 3, 2007 |
| End Date | Jul 6, 2007 |
| Publication Date | Jul 1, 2007 |
| Peer Reviewed | Peer Reviewed |
| Keywords | management, service quality, frontline employees, service recovery, New-Zealand, state-owned enterprise |
| Public URL | https://uwe-repository.worktribe.com/output/1026691 |
| Publisher URL | http://www.academyofmarketing.org/conference-history/conference-history.html |
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