M. Rod
Job resourcefulness and employee burnout: Frontline service recovery performance efforts in a call centre context
Rod, M.; Carruthers, Janet; Thirkell, Paul; Ashill, N.
Authors
| Presentation Conference Type | Conference Paper (unpublished) |
|---|---|
| Conference Name | European Marketing Academy (EMAC) |
| Start Date | May 27, 2008 |
| End Date | May 30, 2008 |
| Publication Date | May 1, 2008 |
| Peer Reviewed | Peer Reviewed |
| Keywords | job resourcefulness, employee burnout, frontline service recovery, performance efforts, call centre, |
| Public URL | https://uwe-repository.worktribe.com/output/1013090 |
| Publisher URL | http://www.emac-online.org/r/default.asp?iId=IHGMD |
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