Contracts for advanced services: A playbook to guide from concept to completion

Alves, Kyle; West, Shaun; Stoll, Oliver; van der Valk, Wendy

Abstract

Manufacturing firms are increasingly moving from product sellers to providing a bundle of products and services. This shift allows the customisation of value propositions for each customer, providing competitive advantage. These new offerings are evolving; progressing on a journey including outcome-based services to Product-as-a-Service, Servitisation, and most recently Advanced Services supported by digital technologies.
In this handbook, we aim to highlight the areas of concern, matching these areas to existing knowledge to address that concern. The handbook aims to facilitate the journey of delivering Advanced Services with a contracting process that supports creativity in value propositions for the customer.

• Report Type: Project Report
• Acceptance Date: Jun 28, 2022
• Deposit Date: Oct 4, 2022
• Publicly Available Date: Oct 5, 2022
• Keywords: Advanced Services, Contracts, data management, servitization
• Public URL: https://uwe-repository.worktribe.com/output/10019042
• Related Public URLs: https://www.deas.ac.uk/
• Additional Information: Funded by the Digitally Enhanced Advanced Services Network+