Outputs (136)

Users' perceptions of the free, virtual-only service experience (2009)
Journal Article

Using two stages of large-scale empirical data collection and analysis, this article presents a first attempt to develop a scale (netQ) for measuring the quality of free, virtual-only service experience. In the first stage, based on responses to an o... Read More about Users' perceptions of the free, virtual-only service experience.

'You don't need a weatherman to know which way the wind blows': Public sector reform and its impact upon climatology scientists in the UK (2009)
Journal Article

This paper provides case study analysis of the workplace experiences of British scientists working in the field of climatology. In the context of the restructuring of work organisation brought about by the interplay between the commercialisation of s... Read More about 'You don't need a weatherman to know which way the wind blows': Public sector reform and its impact upon climatology scientists in the UK.

Project managers as senior executives (2009)
Report

Over the past five decades in the evolution of modern project management there has been little research regarding the career paths of persons working in this field: project planning and control specialists, project managers, program managers, and exe... Read More about Project managers as senior executives.

Leadership context: The importance of departments (2009)
Journal Article

Purpose: The purpose of this paper is to explore empirically the importance of context on participants' understanding of leadership behaviour in 12 companies in the German and UK chemical industries. In doing so, it also seeks to review existing lite... Read More about Leadership context: The importance of departments.

Delivering complex services (2009)
Presentation / Conference Contribution

Strategic thinking in family businesses (2009)
Presentation / Conference Contribution

Keeping both the baby and the bathwater: Scoping a new model of political marketing communication (2009)
Journal Article

Political communication has never been as important as it is today. International conflict and a global economic crisis have left governments seeking to justify their actions and calm the fears of their citizens. This paper offers an account of an ex... Read More about Keeping both the baby and the bathwater: Scoping a new model of political marketing communication.

A critique of product and service based systems (2009)
Journal Article

Mobile practice and youth tourism (2009)
Book Chapter

This chapter explores aspects of youth tourist cultures, in particular around electronic dance music in Cyprus and Greece.

Project managers’ career paths (2009)
Presentation / Conference Contribution

Several apparent similarities exist between the roles and responsibilities of top level executives of large organizations of various kinds, and those of large, complex program and project managers of various program and project categories. But little... Read More about Project managers’ career paths.