Outputs (76)

Crowdsourcing, co-creation and crowdfunding in the video-game industry (2018)
Book Chapter

Crowdsourcing, co-creation and crowdfunding in the video-game industry

Whistleblowing: When do employees act to ‘blow the whistle’? (2018)
Journal Article

The importance of eliminating fraud, illegal activities and generally unethical practices has always been of paramount significance in the corporate world. Thus, whistleblowing has become ever more important. Over the past years, organizations have a... Read More about Whistleblowing: When do employees act to ‘blow the whistle’?.

Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality (2018)
Journal Article

© 2018, Emerald Publishing Limited. Purpose: The purpose of this paper is to examine the impact of the five dimensions of service quality on customer satisfaction in the UK fast food market and to indicate which factors among the five dimensions have... Read More about Understanding customer satisfaction in the UK quick service restaurant industry: The influence of the tangible attributes of perceived service quality.

Critical success factors for build-operate-transfer (BOT) projects in China (2017)
Journal Article

This study aims to create a list of CSFs for China’s BOT projects to help organizations achieve project success. We first describe the role of CSFs in terms of three broad categories of whether BOT projects adopt strategies for risk transfer, the deg... Read More about Critical success factors for build-operate-transfer (BOT) projects in China.

Sustainable animal farming and food security: Exploring the interplay of Hakuna Matata and Ubuntu with Guanxi and Vasudhaiva Kutumbakam (2017)
Presentation / Conference Contribution

This work presents a Case Study on Donkeys. In Kenya, Donkeys are facing extinction and this white paper attempts highlight their plight and possible solutions to resolving this issue.

Exploring the key drivers behind the adoption of mobile banking services (2017)
Journal Article

This research examines the main drivers behind the adoption of mobile banking, a concept that has revolutionized the day-to-day activities of humans. A review of relevant literature on the topic, leads us toward testing the following key hypotheses:... Read More about Exploring the key drivers behind the adoption of mobile banking services.

What factors determine e-satisfaction and consumer spending in e-commerce retailing? (2017)
Journal Article

© 2017 Elsevier Ltd Evidently, the Internet has resulted in a fundamental shift in retailing practice, creating a shift in both consumer and business behavior, which has been compared to that of the Industrial Revolution. The purpose of this paper is... Read More about What factors determine e-satisfaction and consumer spending in e-commerce retailing?.

The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country (2017)
Journal Article

© 2017, © Emerald Publishing Limited. Purpose: The purpose of this paper is to investigate the service quality of full-service restaurants in Vietnam to explore possible factors that may impact customer perception, which subsequently influences custo... Read More about The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country.

Click and Collect (C&C): : measuring the effects of an online multi-channel sales strategy (2017)
Presentation / Conference Contribution

Click and collect (C&C) has become a staple of a successful multi-channel retail strategy in recent years. Consequently, this paper aims to explore and assess the impacts of C&C within a large chain store retailer. We compare how firms have had to ad... Read More about Click and Collect (C&C): : measuring the effects of an online multi-channel sales strategy.

Electronic word of mouth and its effects on firm reputation and performance (2016)
Presentation / Conference Contribution

Prior research on firm reputation has acknowledged the importance of word of mouth (WoM) in influencing the choices made by businesses, as well as by individuals. In recent developments, Internet-based WoM systems aggregate vast amounts of informatio... Read More about Electronic word of mouth and its effects on firm reputation and performance.