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Outputs (76)

Approaches leading to a successful project: A special reference to construction industry in China (2023)
Presentation / Conference Contribution

This paper analyses the approaches that lead to the success of projects in Chinese construction industry.
The research data analysis reveals that the project manager is the crucial success factor for projects in the Chinese construction industry. R... Read More about Approaches leading to a successful project: A special reference to construction industry in China.

Entrepreneurial storytelling: Using a consistent story to create and sustain a business: Case studies of two migrant entrepreneurs (2023)
Journal Article

This qualitative research uses case studies of two migrant entrepreneurs – Karan Bilimoria and Levi Roots – to explore the use of storytelling as a tool for establishing and sustaining a business. It proposes a conceptual framework which shows how s... Read More about Entrepreneurial storytelling: Using a consistent story to create and sustain a business: Case studies of two migrant entrepreneurs.

ISBE 2022 - Heritage Entrepreneurship (2022)
Presentation / Conference Contribution

Poster presented at the44th Institute for Small Business and Entrepreneurship (ISBE) Conference in York, October 2022. The poster outlines Helen Rana's PhD research and won the award of 'Best Poster for the ISBE Doctoral Day 2022'

Unravelling influential individual level factors during a crowdfunding campaign: Insights from the ALS ice bucket challenge (2021)
Journal Article

This study aims to identify the factors that drive sharing and donating in a viral crowdfunding campaign. Crowdfunding is a method of raising finance that allows founders of both for-profit and nonprofit social and cultural projects to request fundin... Read More about Unravelling influential individual level factors during a crowdfunding campaign: Insights from the ALS ice bucket challenge.

Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality (2020)
Journal Article

This paper applies the SERVQUAL model for the purpose of examining the impacts of the five dimensions of service quality on customer satisfaction and customer loyalty in the hotel industry in Malaysia, and to investigate which factors among said dim... Read More about Customer satisfaction and loyalty in Malaysian resort hotels: The role of empathy, reliability and tangible dimensions of service quality.