Co-production and co-creation using self-service technology: the application of service dominant logic
(2008)
Presentation / Conference Contribution
Research on how customers engage in the co-creation processes envisaged by the Servicedominant logic paradigm is currently limited and even less work has been published on frameworks for organizations to manage the co-creation process. This conceptua... Read More about Co-production and co-creation using self-service technology: the application of service dominant logic.