All Outputs (457)
Managing the donation service experience (2007)
Journal Article
This article examines the implications for nonprofits of managing donation exchanges using customer relationship management and service blueprinting. It presents a case study of one U.K.-based nonprofit and identifies a range of issues that might mak... Read More about Managing the donation service experience.
The relational determinants of nonprofit Web site fundraising effectiveness: An exploratory study (2007)
Journal Article
In this article, we develop a framework for assessing the relational content of nonprofit Internet sites. We operationalize this as a series of eight relational constructs applicable to the context of Web site design and operation and explore the rel... Read More about The relational determinants of nonprofit Web site fundraising effectiveness: An exploratory study.
The fundraising promise is both negative and dull (2006)
Journal Article
Benchmarking charity performance: Returns from direct marketing in fundraising (2006)
Journal Article
Despite rising public interest and concern only a handful of extant studies have addressed the performance of fundraising techniques and outlined the returns that might be expected. To date no one has examined the returns accruing from direct marketi... Read More about Benchmarking charity performance: Returns from direct marketing in fundraising.
Magistrates' courts and the 2003 reforms of the criminal justice system (2006)
Journal Article
This article analyses the potential impact of 2003 reform of criminal justice and courts on magistrates and the operation of summary justice
Rethinking Project Management: Researching the actuality of projects (2006)
Journal Article
This paper puts forth the somewhat controversial position that what is needed to improve project management in practice is not more research on what should be done or the frequency and/or use of traditional project management practices. We argue that... Read More about Rethinking Project Management: Researching the actuality of projects.
The importance of 'process' in Rethinking Project Management: The story of a UK Government-funded research network (2006)
Journal Article
This paper tells the story of a UK Government-funded research network called Rethinking Project Management, funded by the Engineering and Physical Sciences Research Council between 2004 and 2006. The story is significant because of the considerable a... Read More about The importance of 'process' in Rethinking Project Management: The story of a UK Government-funded research network.
Directions for future research in project management: The main findings of a UK government-funded research network (2006)
Journal Article
In 2003 the UK's Engineering and Physical Sciences Research Council (EPSRC) agreed to fund a research network - Rethinking Project Management - to define a research agenda aimed at enriching and extending the subject of project management beyond its... Read More about Directions for future research in project management: The main findings of a UK government-funded research network.
Beyond measuring the human resources management-organizational performance link: Applying critical realist meta-theory (2006)
Journal Article
One response to the possible outsourcing of the human resource (HR) function is to turn to 'science' and seek to demonstrate an empirical association between HR practices and increased organizational performance. This paper critically examines the sh... Read More about Beyond measuring the human resources management-organizational performance link: Applying critical realist meta-theory.
Marketing bequest club membership: An exploratory study of legacy pledgers (2006)
Journal Article
Although bequest income accounts for 9% of overall giving in the United States many nonprofits continue to focus their solicitation efforts on the very wealthy, ignoring the bulk of the fund-raising database. In this study the authors work with three... Read More about Marketing bequest club membership: An exploratory study of legacy pledgers.
What is the true price of fundraising (2006)
Journal Article
Keeping hold of your fundraising (2006)
Journal Article
Online fundraising: Worth it's wait in gold (2006)
Journal Article
Do company wage policies persist in the face of minimum wages? (2006)
Journal Article
Famous five reasons why donors give (2006)
Journal Article
Centre offers a wealth of opportunity (2006)
Journal Article
From CRM to FRM: applying CRM in the football industry (2006)
Journal Article
In this paper, the authors develop a conceptual and implementation framework for 'fan relationship management' (FRM) that learns from the successes and failures of conventional customer relationship management (CRM) but considers the special nature o... Read More about From CRM to FRM: applying CRM in the football industry.
The power of brands (2006)
Journal Article
Insights from a review of the literature on cause marketing (2006)
Journal Article