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'All they lack is a chain': Lean and the new performance management in the British civil service (2011)
Journal Article
Danford, A., Danford, A., Carter, B., Howcroft, D., Richardson, H., Smith, A., & Taylor, P. (2011). 'All they lack is a chain': Lean and the new performance management in the British civil service. New Technology, Work and Employment, 26(2), 83-97. https://doi.org/10.1111/j.1468-005X.2011.00261.x

The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impac... Read More about 'All they lack is a chain': Lean and the new performance management in the British civil service.

Lean and mean in the civil service: The case of processing in HMRC (2011)
Journal Article
Howcroft, D., Danford, A., Carter, B., Danford, A., Howcroft, D., Richardson, H., …Taylor, P. (2011). Lean and mean in the civil service: The case of processing in HMRC. Public Money and Management, 31(2), 115-122. https://doi.org/10.1080/09540962.2011.560708

The public sector has been importing private sector methods and practices aimed at generating efficiencies and cost savings. However, the consequences of these changes on the working lives of civil servants are under-researched. This article uses det... Read More about Lean and mean in the civil service: The case of processing in HMRC.


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