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All Outputs (1310)

Higher education, the ‘knowledge economy’ and ‘knowledge workers’: does current education policy make sense? (2008)
Journal Article

The UK higher education (HE) system has undergone a major transformation over the past three decades from a system that catered for an elite group of entrants in the late 1960s and early 1970s to one that now aims to provide tertiary education to hal... Read More about Higher education, the ‘knowledge economy’ and ‘knowledge workers’: does current education policy make sense?.

Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the 'people-by-numbers' approach (2008)
Journal Article

Real-time technology has the capability of symbolising both customers and call center representatives (and the moment of interaction), purely by/as numbers, or forms. The pinnacle of this data processing is customer relationship management (CRM), whe... Read More about Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the 'people-by-numbers' approach.

Reassessing the value of work-experience placements in the context of widening participation in higher education (2008)
Journal Article

A questionnaire was distributed to the heads of graduate recruitment in 900 British firms querying the recipients’ views on (1) the main benefits alleged to accrue to students on vocational degrees who complete work experience periods; (2) the value... Read More about Reassessing the value of work-experience placements in the context of widening participation in higher education.