Towards a better understanding of the effectiveness of threat appeals for counselling services
(2007)
Presentation / Conference Contribution
All Outputs (5)
The effect of management commitment to service quality on frontline employees' service recovery performance: An empirical investigation of a New Zealand state-owned enterprise (2007)
Presentation / Conference Contribution
Pharmaceutical marketing return-on-investment: A European perspective (2007)
Journal Article
Purpose: A key objective of the 5th Annual Pharmaceutical Congress "Marketing ROI for Pharma" conference was to illustrate how in the midst of a very turbulent environment, and with higher demand for pharmaceutical marketers to deliver bigger profits... Read More about Pharmaceutical marketing return-on-investment: A European perspective.
The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise (2007)
Presentation / Conference Contribution
Purchaser-provider interaction in UK public health: Improving stakeholder cooperation (2007)
Journal Article
The purpose of this paper is to examine the bases of positive relations between suppliers and purchasers of healthcare services. In doing so, it examines the nature of cooperation between the providers of healthcare services (hospitals) and those who... Read More about Purchaser-provider interaction in UK public health: Improving stakeholder cooperation.