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The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise

Carruthers, Janet; Rod, M.; Shao, J.; Ashill, N.

Authors

M. Rod

J. Shao

N. Ashill



Citation

Carruthers, J., Rod, M., Shao, J., & Ashill, N. (2007, June). The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise. Paper presented at The European Institute of Retailing and Services Studies (EIRASS) 14th International Conference, San Francisco, United States

Presentation Conference Type Conference Paper (unpublished)
Conference Name The European Institute of Retailing and Services Studies (EIRASS) 14th International Conference
Conference Location San Francisco, United States
Start Date Jun 29, 2007
End Date Jul 1, 2007
Publication Date Jan 1, 2007
Peer Reviewed Peer Reviewed
Keywords work characteristics, burnout, employees, service recovery, state-owned enterprise
Public URL https://uwe-repository.worktribe.com/output/1032156