Dr Janet Carruthers Janet.Carruthers@uwe.ac.uk
Senior Lecturer in Marketing
Dr Janet Carruthers Janet.Carruthers@uwe.ac.uk
Senior Lecturer in Marketing
M. Rod
J. Shao
N. Ashill
Carruthers, J., Rod, M., Shao, J., & Ashill, N. (2007, June). The relationships between work characteristics, burnout and employees' service recovery performance and affective outcomes: The study of a state-owned enterprise. Paper presented at The European Institute of Retailing and Services Studies (EIRASS) 14th International Conference, San Francisco, United States
Presentation Conference Type | Conference Paper (unpublished) |
---|---|
Conference Name | The European Institute of Retailing and Services Studies (EIRASS) 14th International Conference |
Conference Location | San Francisco, United States |
Start Date | Jun 29, 2007 |
End Date | Jul 1, 2007 |
Publication Date | Jan 1, 2007 |
Peer Reviewed | Peer Reviewed |
Keywords | work characteristics, burnout, employees, service recovery, state-owned enterprise |
Public URL | https://uwe-repository.worktribe.com/output/1032156 |
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