'All they lack is a chain': Lean and the new performance management in the British civil service

Danford, Andy; Carter, Bob; Howcroft, Debra; Richardson, Helen; Smith, Andrew; Taylor, Phil

Abstract

The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work. © 2011 Blackwell Publishing Ltd.

• Journal Article Type: Article
• Publication Date: Jul 1, 2011
• Journal: New Technology, Work and Employment
• Print ISSN: 0268-1072
• Electronic ISSN: 1468-005X
• Publisher: Wiley
• Peer Reviewed: Peer Reviewed
• Volume: 26
• Issue: 2
• Pages: 83-97
• DOI: https://doi.org/10.1111/j.1468-005X.2011.00261.x
• Keywords: lean, performance management, Britain, civil service
• Public URL: https://uwe-repository.worktribe.com/output/967820
• Publisher URL: http://dx.doi.org/10.1111/j.1468-005X.2011.00261.x