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Customer-supplier relationships during the process of innovation: An innovation systems approach

Phillips, Wendy; Lamming, Richard; Caldwell, Nigel

Authors

Richard Lamming

Nigel Caldwell



Abstract

Adopting an innovation systems approach, this paper addresses how institutions in supply markets, in the institutional economics sense of informal constraints and formal rules, influence the innovation process between firms. Within an innovation system, institutions may contain the ability not only to support but also to restrain the co-ordination of knowledge and skills in inter-organisational relationships. Drawing on the research findings of an EPSRC funded action research project investigating the sharing of information and knowledge for the purpose of innovation in hi-tech customer-supplier relationships, we consider how existing institutions (such as open-book negotiation) have failed to adapt to the changing nature of product and process technologies and the innovation required to address them.

Journal Article Type Article
Publication Date Feb 1, 2012
Journal Strategic Change: Briefings in Entrepreneurial Finance
Print ISSN 1099-1697
Publisher Wiley
Peer Reviewed Peer Reviewed
Volume 21
Issue 5-6
Pages 263-274
DOI https://doi.org/10.1002/jsc.1908
Keywords innovation systems, customer-supplier relationships, institutions
Public URL https://uwe-repository.worktribe.com/output/950156
Publisher URL http://dx.doi.org/10.1002/jsc.1908