Niall Piercy
Change management in the public sector: The use of cross-functional teams
Piercy, Niall; Phillips, Wendy; Lewis, Michael
Abstract
Adoption of change management best practices continues to be offered as a route towards improved cost, quality and productivity of public services. These approaches are predominantly drawn from private sector research and their application by the public sector remains a relatively under-researched area. In this article we investigate with three case studies of local authorities one popular private sector change management approach-cross-functional team-based working. We analyse the varying success of three cross-functional teams and the organisational mechanisms that supported their implementation. We identify four requirements for success. The first three concur with established private sector research on cross-functional working (the need for the organisational leader to clearly support the team; cultural and structural issues that support cross-functional integration; funding support), although we find greater subtlety needed in their application in the public sector. Our research also uncovers a fourth critical requirement-the need to break the status-quo and overcome resistance to change. We find no evidence that these conditions cannot be met in the public sector and suggest cross-functional teams as a positive approach to be integrated in public sector change programmes. © 2013 Copyright Taylor and Francis Group, LLC.
Journal Article Type | Article |
---|---|
Publication Date | Nov 1, 2013 |
Deposit Date | May 26, 2011 |
Publicly Available Date | May 31, 2016 |
Journal | Production Planning and Control |
Print ISSN | 0953-7287 |
Electronic ISSN | 1366-5871 |
Publisher | Taylor & Francis |
Peer Reviewed | Peer Reviewed |
Volume | 24 |
Issue | 10-11 |
Pages | 976-987 |
DOI | https://doi.org/10.1080/09537287.2012.666913 |
Keywords | cross-functional, change management, team, public sector |
Public URL | https://uwe-repository.worktribe.com/output/948819 |
Publisher URL | http://dx.doi.org/10.1080/09537287.2012.666913 |
Related Public URLs | http://www.tandfonline.com/doi/pdf/10.1080/09537287.2012.666913 |
Contract Date | May 31, 2016 |
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