Water sector service innovation: what, where and who?

Ward, Sarah L; Brown, S; Burton, A; Adeyeye, K; Mannion, N; Tahir, S; Gordon, C; Chen, G

Abstract

Changes in water law and policy, in the UK and further afield, are promoting social and service innovation, as well as technical innovation in the water sector. In particular, the separation of wholesale and retail water and sewerage services for English and Welsh commercial water systems customers is leading to a focus on service innovation. But what do we mean by 'service innovation'? To whom does it apply and how do these parties interpret it? To answer these questions, this paper presents the findings of recent interviews undertaken by and case studies presented to the Water Efficiency (WATEF) Network Service Innovation Technical Committee.

• Journal Article Type: Article
• Acceptance Date: Jun 1, 2016
• Publication Date: Aug 25, 2016
• Deposit Date: Oct 31, 2018
• Publicly Available Date: Nov 2, 2018
• Journal: British Journal of Environment and Climate Change
• Publisher: SCIENCEDOMAIN International
• Peer Reviewed: Peer Reviewed
• Volume: 6
• Issue: 3
• Pages: 216-226
• DOI: https://doi.org/10.9734/BJECC/2016/23730
• Keywords: change, client, concept, delivery, service innovation, technology, water efficiency
• Public URL: https://uwe-repository.worktribe.com/output/908933
• Publisher URL: http://doi.org/10.9734/BJECC/2016/23730
• Contract Date: Oct 31, 2018