Investigating the benefits and challenges of the implementation of ISO 9001 and ISO 14001 in the aerospace industry

Pratama, Novia Ayu; Kumar, Vikas; Kumari, Archana; Garza-Reyes, Jose; Nadeem, Simon  Peter

Investigating the benefits and challenges of the implementation of ISO 9001 and ISO 14001 in the aerospace industry

Pratama, Novia Ayu; Kumar, Vikas; Kumari, Archana; Garza-Reyes, Jose; Nadeem, Simon Peter

Authors

Novia Ayu Pratama

Professor Vikas Kumar Vikas.Kumar@uwe.ac.uk
Professor in Operations and Supply Chain Management

Archana Kumari

Jose Garza-Reyes

Simon Peter Nadeem

Abstract

Aerospace companies implement certain quality management and environmental standards, e.g. ISO 9001 and ISO 14001 requirements specific to the aerospace industry.
The big question is whether the implementation of the ISO standards has provided its hope for returns.
The aim of this research is therefore to analyze the benefits and challenges of the implementation of ISO 9001 and ISO 14001 in the aerospace industry.
This study aims to investigate two underlying subjects
– quality management and environmental management, and explore how they influence firm performance and how they are implemented in the aerospace industry.
Nine participants from different aerospace companies were interviewed. The results suggest that these companies were put under pressure internally and externally by the customers for pursuing the certification. Major factors that affect the implementation include size
of company, employee participation, and company commitment.
It also discovered that ISO 14001 seems to mainly impact the managers and employees related to environmental work. This study found that the larger the company size, the more sensitive it becomes toward customer pressure on commitment to sustainability.

Journal Article Type	Article
Acceptance Date	Mar 6, 2018
Publication Date	Jan 1, 2018
Deposit Date	Mar 5, 2018
Publicly Available Date	Mar 27, 2018
Journal	Proceedings of the International Conference on Industrial Engineering and Operations Management Bandung, Indonesia, March 6 - 8, 2018
Print ISSN	2169-8767
Peer Reviewed	Peer Reviewed
Volume	ID 471
Pages	1636-1647
Keywords	ISO 9001, ISO 14001, benefits, challenges, aerospace industry
Public URL	https://uwe-repository.worktribe.com/output/875617
Publisher URL	http://ieomsociety.org/ieom2018/papers/471.pdf
Contract Date	Mar 5, 2018