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In direct breach of managerial edicts: a practice approach to creative deviance in professional service firms

Sarpong, David; Appiah, Globria; Bi, Jianxiang; Botchie, David

Authors

Globria Appiah

David Botchie



Abstract

© 2018 RADMA and John Wiley & Sons Ltd Drawing on practice as a meta-theoretical lens, we explore creative deviance (CD): wilful violation of managerial orders by employee(s) to pursue creative ideas. Data for our inquiry comes from in-depth interviews with middle managers and employees in two professional service firms (PSFs). We argue that two distinct organising processes are necessary for the emergence of CD in practice: organising configuration and formalisation of R&D processes. We develop these dimensions to produce a typology of interrelated ideal types of outcomes when employees are explicitly instructed to stop pursuing an idea. We found three salient organising practices (technical concerns for efficiency and metrics, suppression of metistic knowledge and disjointed managerial responses to violations of sanctioned organising procedures), which may operate in combination or serially, to foster CD in practice. We conclude with some key implications for the theory and practice of creativity in PSFs.

Citation

Sarpong, D., Appiah, G., Bi, J., & Botchie, D. (2018). In direct breach of managerial edicts: a practice approach to creative deviance in professional service firms. R&D Management, 48(5), 580-590. https://doi.org/10.1111/radm.12315

Journal Article Type Article
Acceptance Date Dec 18, 2017
Online Publication Date Feb 7, 2018
Publication Date Nov 1, 2018
Journal R and D Management
Print ISSN 0033-6807
Electronic ISSN 1467-9310
Publisher Wiley
Peer Reviewed Peer Reviewed
Volume 48
Issue 5
Pages 580-590
DOI https://doi.org/10.1111/radm.12315
Public URL https://uwe-repository.worktribe.com/output/856659
Publisher URL http://dx.doi.org/10.1111/radm.12315
Additional Information Additional Information : This is the peer reviewed version of the following article: Sarpong, D., Appiah, G., Bi, J. and Botchie, D. (2018) In direct breach of managerial edicts: A practice approach to creative deviance in professional service firms. R&D Management. ISSN 0033-6807, which has been published in final form at http://dx.doi.org/10.1111/radm.12315. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.