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Investigating key antecedents of customer satisfaction in B2B information service firms

Kumar, Vikas; Kumari, Archana; Ruan, Ximing; Garza-Reyes, Jose; Akkaranggoon, Supalak

Authors

Archana Kumari archana.kumari@uwe.ac.uk

Ximing Ruan Ximing.Ruan@uwe.ac.uk
Senior Lecturer in Stategy and Operations Mgmt

Jose Garza-Reyes

Supalak Akkaranggoon



Presentation Conference Type Conference Paper (unpublished)
Start Date Nov 27, 2014
Publication Date Jan 1, 2014
Peer Reviewed Peer Reviewed
Pages 327-337
APA6 Citation Kumar, V., Kumari, A., Ruan, X., Garza-Reyes, J., & Akkaranggoon, S. (2014, November). Investigating key antecedents of customer satisfaction in B2B information service firms. Paper presented at I3E 2014
Keywords key antecedents, customer satisfaction, B2B, information services
Publisher URL http://www.springer.com/gb/book/9783662455258
Additional Information Title of Conference or Conference Proceedings : IFIP International Federation for Information Processing 2014
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