Skip to main content

Research Repository

See what's under the surface

Advanced Search

Providing effective trauma care: The potential for service provider views to enhance the quality of care (qualitative study nested within a multicentre longitudinal quantitative study)

Beckett, Kate; Earthy, Sarah; Sleney, Jude; Barnes, Jo; Kellezi, Blerina; Barker, Marcus; Clarkson, Julie; Coffey, Frank; Elder, Georgina; Kendrick, Denise

Authors

Kate Beckett Kate2.Beckett@uwe.ac.uk
Research Fellow in NIHR Knowledge Mobilisat

Sarah Earthy

Jude Sleney

Jo Barnes

Blerina Kellezi

Marcus Barker

Julie Clarkson

Frank Coffey

Georgina Elder

Denise Kendrick



Abstract

Objective: To explore views of service providers caring for injured people on: the extent to which services meet patients’ needs and their perspectives on factors contributing to any identified gaps in service provision.
Design: Qualitative study nested within a quantitative multicentre longitudinal study assessing longer term impact of unintentional injuries in working age adults. Sampling frame for service providers was based on patient-reported service use in the quantitative study, patient interviews and advice of previously injured lay research advisers. Service providers’ views were elicited through semistructured interviews. Data were analysed using thematic analysis.
Setting: Participants were recruited from a range of settings and services in acute hospital trusts in four study centres (Bristol, Leicester, Nottingham and Surrey) and surrounding areas.
Participants: 40 service providers from a range of disciplines.
Results: Service providers described two distinct models of trauma care: an ‘ideal’ model, informed by professional knowledge of the impact of injury and awareness of best models of care, and a ‘real’ model based on the realities of National Health Service (NHS) practice. Participants’ ‘ideal’ model was consistent with standards of high-quality effective trauma care and while there were examples of services meeting the ideal model, ‘real’ care could also be fragmented and inequitable with major gaps in provision. Service provider accounts provide evidence of comprehensive understanding of patients’ needs, awareness of best practice, compassion and research but reveal significant organisational and resource barriers limiting implementation of knowledge in practice.
Conclusions: Service providers envisage an ‘ideal’ model of trauma care which is timely, equitable, effective and holistic, but this can differ from the care currently provided. Their experiences provide many suggestions for service improvements to bridge the gap between ‘real’ and ‘ideal’ care. Using service provider views to inform service design and delivery could enhance the quality, patient experience and outcomes of care.

Journal Article Type Article
Publication Date Jun 1, 2014
Journal BMJ Open
Publisher BMJ Publishing Group
Peer Reviewed Peer Reviewed
Volume 4
APA6 Citation Beckett, K., Earthy, S., Sleney, J., Barnes, J., Kellezi, B., Barker, M., …Kendrick, D. (2014). Providing effective trauma care: The potential for service provider views to enhance the quality of care (qualitative study nested within a multicentre longitudinal quantitative study). BMJ Open, 4, https://doi.org/10.1136/+bmjopen-2014-005668
DOI https://doi.org/10.1136/+bmjopen-2014-005668
Keywords trauma care, service providers, quality of care
Publisher URL http://bmjopen.bmj.com/content/4/7/e005668.full.pdf
Additional Information Corporate Creators : The Impact of Injuries Study team

Files







You might also like



Downloadable Citations

;