A review and comparative analysis of the Russian Federation Government Quality Award

Garza-Reyes, Jose Arturo; Visnevskis, Fred; Kumar, Vikas; Antony, Jiju

Abstract

© 2015, Emerald Group Publishing Limited. Purpose – The paper aims to present a review and comparison of the Russian Federation Government Quality Award (RFGQA) with the three major business excellence models, Malcolm Baldrige National Quality Award (MBNQA), European Foundation for Quality Management (EFQM) Award and Deming Prize. Design/methodology/approach – The paper briefly reviews the RFGQA through a desk-top research method. Then, it adapts the comparative approach used in a similar study by Vokurka et al. (2000). Thus, the comparative analysis consisted in contrasting two characteristics of the RFGQA with those of the MBNQA, EFQM Award and Deming Prize, namely, award descriptors (i.e. objectives and criteria) and emphasis placed on excellence criteria (i.e. weighting). The study also includes a mapping assessment to explore up to what extent the RFGQA addresses the criteria of the major models. Findings – Although the RFGQA was designed based on the concept and structure of the EFQM model, the results of the study indicate that there are still differences among them, especially in terms of internal business processes. RFGQA finds more differences with the MBNQA and Deming Prize excellence models than with the EFQM. Practical implications – This research would benefit organisations and managers in Russia, as they will be able to acquire a deeper knowledge on the RFGQA. This may facilitate its awareness and implementation. Originality/value – The paper expands the current knowledge in the area of quality management and models for business excellence, as it is among the very first investigations to have studied the RFGQA model.

• Journal Article Type: Review
• Publication Date: Nov 16, 2015
• Deposit Date: May 26, 2015
• Publicly Available Date: Feb 27, 2016
• Journal: Measuring Business Excellence
• Print ISSN: 1368-3047
• Publisher: Emerald
• Peer Reviewed: Peer Reviewed
• Volume: 19
• Issue: 4
• Pages: 1-16
• DOI: https://doi.org/10.1108/MBE-08-2014-0028
• Keywords: business excellence models, Deming, EFQM, Malcom Baldrige, quality, Russia
• Public URL: https://uwe-repository.worktribe.com/output/804859
• Publisher URL: http://www.emeraldinsight.com/doi/abs/10.1108/MBE-08-2014-0028
• Additional Information: Additional Information : This article is (c) Emerald Group Publishing and permission has been granted for this version to appear here (http://eprints.uwe.ac.uk/25577/). Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
• Contract Date: Feb 27, 2016