Simon Llewellyn
Using active learning to understand the videoconference experience: A case study
Llewellyn, Simon; Simons, Christopher; Smith, Jim
Authors
Christopher Simons Chris.Simons@uwe.ac.uk
Occasional Associate Lecturer - CATE - CCT
Jim Smith James.Smith@uwe.ac.uk
Professor in Interactive Artificial Intelligence
Abstract
Videoconferencing is becoming ubiquitous, especially so during the COVID-19 pandemic. However, user experience of a videoconference call can be variable. To better understand and classify the performance of videoconference call systems, this paper reports a case study in which active learning - an interactive form of machine learning in which system engineers provide labels for instances of feature data - is applied to videoconference call logs. Investigations reveal that although system engineers have differing videoconference domain knowledge and so provide a wide range of labels, the active learning approach produces promising results in terms of model scale, accuracy and confidence reflecting the subjectivity of engineers’ experience.
Citation
Llewellyn, S., Simons, C., & Smith, J. (2020). Using active learning to understand the videoconference experience: A case study. https://doi.org/10.1007/978-3-030-63799-6_30
Conference Name | 40th SGAI International Conference on Artificial Intelligence, AI2020 |
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Conference Location | Cambridge, UK |
Start Date | Dec 15, 2020 |
End Date | Dec 17, 2020 |
Acceptance Date | Oct 15, 2020 |
Online Publication Date | Dec 8, 2020 |
Publication Date | Dec 15, 2020 |
Deposit Date | Jan 4, 2021 |
Publisher | Springer Verlag |
Volume | 12498 LNAI |
Pages | 386-392 |
Series Title | Lecture Notes in Computer Science |
Series Number | 12498 |
Series ISSN | 0302-9743 |
ISBN | 9783030637989 |
DOI | https://doi.org/10.1007/978-3-030-63799-6_30 |
Keywords | Videoconfererence, Active Learning |
Public URL | https://uwe-repository.worktribe.com/output/6969510 |
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