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Performance measurement for supply chains in the industry 4.0 era: A balanced scorecard approach

Frederico, Guilherme Francisco; Garza-Reyes, Jose Arturo; Kumar, Anil; Kumar, Vikas

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Authors

Guilherme Francisco Frederico

Jose Arturo Garza-Reyes

Anil Kumar



Abstract

Purpose: The purpose of this paper is to present a theoretical approach based on the balanced scorecard (BSC) with regard to performance measurement – PM in supply chains for the Industry 4.0 era. Design/methodology/approach: This paper combines the literature of PM and specifically the BSC with the literature related to the dimensions of supply chain in the context of Industry 4.0. Findings: Dimensions extracted from the literature based on supply chains within the context of Industry 4.0 showed a strong alignment with the four perspectives of the BSC, which make it suitable to be considered as a performance measurement system (PMS) for supply chains in this new context. Research limitations/implications: From theoretical perspective, this study contributes to the limited literature on PM for supply chains in Industry 4.0 era. The study proposes a supply chain 4.0 Scorecard and strongly support researchers to conduct future empirical researches in order to get a deeper understanding about PM in supply chains in the Industry 4.0 era. As limitations, the theoretical framework proposed needs further empirical research in other to validate it and obtain new insights over the investigation conducted and presented into this paper. Practical implications: Practitioners can use this study as a guide to develop more effective performance measurement systems – PMSs in their organizations. Originality/value: This research is unique as it addresses a significant knowledge gap related to PM in supply chains in the Industry 4.0 era. It brings a significant contribution in terms of understanding how to measure performance in supply chains in this new era.

Citation

Frederico, G. F., Garza-Reyes, J. A., Kumar, A., & Kumar, V. (2021). Performance measurement for supply chains in the industry 4.0 era: A balanced scorecard approach. International Journal of Productivity and Performance Management, 70(4), 789-807. https://doi.org/10.1108/IJPPM-08-2019-0400

Journal Article Type Article
Acceptance Date Apr 11, 2020
Online Publication Date May 6, 2020
Publication Date Mar 29, 2021
Deposit Date Apr 12, 2020
Publicly Available Date Jun 7, 2020
Journal International Journal of Productivity and Performance Management
Print ISSN 1741-0401
Publisher Emerald
Peer Reviewed Peer Reviewed
Volume 70
Issue 4
Pages 789-807
DOI https://doi.org/10.1108/IJPPM-08-2019-0400
Keywords Industry 40; Supply Chain; Performance Measurement; Balanced Scorecard; Theoretical Framework
Public URL https://uwe-repository.worktribe.com/output/5872709

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Licence
http://creativecommons.org/licenses/by-nc/4.0/

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http://www.rioxx.net/licenses/all-rights-reserved

Copyright Statement
This author accepted manuscript is deposited under a Creative Commons Attribution Non-commercial 4.0 International (CC BY-NC) licence. This means that anyone may distribute, adapt, and build upon the work for non-commercial purposes, subject to full attribution. If you wish to use this manuscript for commercial purposes, please contact permissions@emerald.com.







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