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The impact of culture of quality (COQ) on the organizational performance

Han, Yu; Kumar, Vikas; Tuyết Trương, Ngân; Ngoc Hoang, Nhu Y

Authors

Yu Han

Ngân Tuyết Trương

Nhu Y Ngoc Hoang



Abstract

Culture of Quality (COQ) is regarded as an important component of TQM however this is a relatively new theme, compared to other concepts in the quality management domain. However, literature resources on this topic are relatively scarce and there is a lack of empirical validation of the COQ framework. This study therefore aims to investigate the dimensions of the COQ and the role it plays in an organization to improve its performance. A set of hypotheses are proposed and empirically tested based on the 120 survey responses from mostly from Asian region. Findings show that COQ dimensions; leadership emphasis, message credibility, peer involvement and employee ownership encourage better employee performance. The study addresses an important research gap by empirically investigating the COQ dimensions and suggesting that from an employee perspective, organizational performance can be accelerated through quality culture management.

Citation

Han, Y., Kumar, V., Tuyết Trương, N., & Ngoc Hoang, N. Y. (2019). The impact of culture of quality (COQ) on the organizational performance. In Proceedings of the 9th International Conference on Operations and Supply Chain Management, Vietnam, 2019

Conference Name 9th International Conference on Operations and Supply Chain Management
Start Date Dec 15, 2019
End Date Dec 18, 2019
Acceptance Date Oct 15, 2019
Publication Date Dec 18, 2019
Deposit Date Jan 14, 2020
Book Title Proceedings of the 9th International Conference on Operations and Supply Chain Management, Vietnam, 2019
ISBN 9786027060470
Keywords COQ, leadership emphasis, message credibility, peer involvement, employee ownership, empirical study
Public URL https://uwe-repository.worktribe.com/output/5129487
Publisher URL https://www.journal.oscm-forum.org/journal/proceeding/conf_paper/the-impact-of-culture-of-quality-coq-on-the-organizational-performance