How do they measure up? Differences in stakeholder perceptions of quality measures used in English community nursing

Pollard, Katherine; Horrocks, Sue; Duncan, Lorna; Petsoulas, Christina; Allen, Pauline; Cameron, Ailsa; Cook, Jane; Gibbard, Emma; Harland, Lizanne; Husband, Pete; Loydon, Geoff; McDonald, Ruth; Wye, Lesley; Salisbury, Chris

doi:10.1177/1355819619868506

Authors

Katherine Pollard Katherine.Pollard@uwe.ac.uk
Academic Specialist - HAS

Sue Horrocks Susan.Horrocks@uwe.ac.uk
Occasional Associate Lecturer - HAS

Lorna Duncan

Christina Petsoulas

Pauline Allen

Ailsa Cameron

Jane Cook

Emma Gibbard

Lizanne Harland

Pete Husband

Geoff Loydon

Ruth McDonald

Lesley Wye

Chris Salisbury

Abstract

© The Author(s) 2019. Objectives: To establish how quality indicators used in English community nursing are selected and applied, and their perceived usefulness to service users, commissioners and service providers. Methods: A qualitative multi-site case study was conducted with five commissioning organizations and their service providers. Participants included commissioners, provider organization managers, nurses and service users. Results: Indicator selection and application often entail complex processes influenced by wider health system and cross-organizational factors. All participants felt that current indicators, while useful for accountability and management purposes, fail to reflect the true quality of community nursing care and may sometimes indirectly compromise care. Conclusions: Valuable resources may be better used for comprehensive system redesign, to ensure that patient, carer and nurse priorities are given equivalence with those of other stakeholders.

Citation

Pollard, K., Horrocks, S., Duncan, L., Petsoulas, C., Allen, P., Cameron, A., …Salisbury, C. (2020). How do they measure up? Differences in stakeholder perceptions of quality measures used in English community nursing. Journal of Health Services Research and Policy, 25(3), 142-150. https://doi.org/10.1177/1355819619868506

Journal Article Type	Article
Acceptance Date	Jul 18, 2019
Online Publication Date	Oct 8, 2019
Publication Date	Jul 1, 2020
Deposit Date	Jul 23, 2019
Publicly Available Date	Aug 2, 2019
Journal	Journal of Health Services Research and Policy
Print ISSN	1355-8196
Electronic ISSN	1758-1060
Publisher	SAGE Publications
Peer Reviewed	Peer Reviewed
Volume	25
Issue	3
Pages	142-150
DOI	https://doi.org/10.1177/1355819619868506
Keywords	Quality indicators, community care, Clinical Commissioning Groups, nurses
Public URL	https://uwe-repository.worktribe.com/output/1670190
Additional Information	Copyright(c)2019 Reprinted by permission of SAGE publications.

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