How do they measure up? Differences in stakeholder perceptions of quality measures used in English community nursing

Pollard, Katherine; Horrocks, Sue; Duncan, Lorna; Petsoulas, Christina; Allen, Pauline; Cameron, Ailsa; Cook, Jane; Gibbard, Emma; Harland, Lizanne; Husband, Pete; Loydon, Geoff; McDonald, Ruth; Wye, Lesley; Salisbury, Chris

Abstract

© The Author(s) 2019. Objectives: To establish how quality indicators used in English community nursing are selected and applied, and their perceived usefulness to service users, commissioners and service providers. Methods: A qualitative multi-site case study was conducted with five commissioning organizations and their service providers. Participants included commissioners, provider organization managers, nurses and service users. Results: Indicator selection and application often entail complex processes influenced by wider health system and cross-organizational factors. All participants felt that current indicators, while useful for accountability and management purposes, fail to reflect the true quality of community nursing care and may sometimes indirectly compromise care. Conclusions: Valuable resources may be better used for comprehensive system redesign, to ensure that patient, carer and nurse priorities are given equivalence with those of other stakeholders.

Citation

Pollard, K., Horrocks, S., Duncan, L., Petsoulas, C., Allen, P., Cameron, A., …Salisbury, C. (2020). How do they measure up? Differences in stakeholder perceptions of quality measures used in English community nursing. Journal of Health Services Research and Policy, 25(3), 142-150. https://doi.org/10.1177/1355819619868506

• Journal Article Type: Article
• Acceptance Date: Jul 18, 2019
• Online Publication Date: Oct 8, 2019
• Publication Date: Jul 1, 2020
• Deposit Date: Jul 23, 2019
• Publicly Available Date: Aug 2, 2019
• Journal: Journal of Health Services Research and Policy
• Print ISSN: 1355-8196
• Electronic ISSN: 1758-1060
• Publisher: SAGE Publications
• Peer Reviewed: Peer Reviewed
• Volume: 25
• Issue: 3
• Pages: 142-150
• DOI: https://doi.org/10.1177/1355819619868506
• Keywords: Quality indicators, community care, Clinical Commissioning Groups, nurses
• Public URL: https://uwe-repository.worktribe.com/output/1670190
• Additional Information: Copyright(c)2019 Reprinted by permission of SAGE publications.