M. Mohamad
Modelling the service gap - do hotel employees really understand guest's needs?
Mohamad, M.; Sargeant, Adrian
Authors
Adrian Sargeant
Citation
Mohamad, M., & Sargeant, A. (1998, June). Modelling the service gap - do hotel employees really understand guest's needs?. Paper presented at Academy of Marketing Conference, Sheffield Hallam University
| Presentation Conference Type | Conference Paper (unpublished) |
|---|---|
| Conference Name | Academy of Marketing Conference |
| Conference Location | Sheffield Hallam University |
| Start Date | Jun 9, 1998 |
| End Date | Jun 9, 1998 |
| Publication Date | Jan 1, 1998 |
| Peer Reviewed | Not Peer Reviewed |
| Pages | 466-473 |
| Keywords | service gap, hotel, employees, guests |
| Public URL | https://uwe-repository.worktribe.com/output/1101418 |
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