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Antecedents of service recovery performance in the New Zealand public healthcare sector

Ashill, N.; Carruthers, Janet; Krisjanous, J.

Authors

N. Ashill

J. Krisjanous



Contributors

Sam Fullerton
Editor

David L. Moore
Editor

Citation

Ashill, N., Carruthers, J., & Krisjanous, J. (2004). Antecedents of service recovery performance in the New Zealand public healthcare sector. In S. Fullerton, & D. L. Moore (Eds.), Contemporary Readings (283-290). Ypsilanti, MI: Academy of Business Administration

Publication Date Jan 1, 2004
Peer Reviewed Peer Reviewed
Pages 283-290
Book Title Contemporary Readings
ISBN 1887676228
Keywords service recovery, New Zealand, public healthcare sector
Public URL https://uwe-repository.worktribe.com/output/1064156