N. Ashill
Antecedents of service recovery performance in the New Zealand public healthcare sector
Ashill, N.; Carruthers, Janet; Krisjanous, J.
Authors
Contributors
Sam Fullerton
Editor
David L. Moore
Editor
Citation
Ashill, N., Carruthers, J., & Krisjanous, J. (2004). Antecedents of service recovery performance in the New Zealand public healthcare sector. In S. Fullerton, & D. L. Moore (Eds.), Contemporary Readings, 283-290. Academy of Business Administration
| Publication Date | Jan 1, 2004 |
|---|---|
| Peer Reviewed | Peer Reviewed |
| Pages | 283-290 |
| Book Title | Contemporary Readings |
| ISBN | 1887676228 |
| Keywords | service recovery, New Zealand, public healthcare sector |
You might also like
Assessing the impact of digitisation on the local transport network in London
(2016)
Presentation / Conference
The uber disruption: Assessing the impact of digitisation on local transport
(2016)
Presentation / Conference
An exploratory content analysis of dark tourism websites
(2015)
Presentation / Conference
The epistemological foundations of music piracy in the digital marketplace
(2014)
Journal Article