N. Ashill
Antecedents and outcomes of service recovery performance in a private healthcare environment
Ashill, N.; Carruthers, Janet; Krisjanous, J.
Citation
Ashill, N., Carruthers, J., & Krisjanous, J. (2004). Antecedents and outcomes of service recovery performance in a private healthcare environment. International Review on Public and Nonprofit Marketing, 1(2), 57-74. https://doi.org/10.1007/BF02896626
| Journal Article Type | Article |
|---|---|
| Publication Date | Jan 1, 2004 |
| Journal | International Review on Public and Non-Profit Marketing |
| Print ISSN | 1865-1984 |
| Publisher | Springer Verlag |
| Peer Reviewed | Peer Reviewed |
| Volume | 1 |
| Issue | 2 |
| Pages | 57-74 |
| DOI | https://doi.org/10.1007/BF02896626 |
| Keywords | service recovery perfomance, healthcare, frontline staff |
| Publisher URL | http://dx.doi.org/10.1007/BF02896626 |
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