N. Ashill
Antecedents and outcomes of service recovery performance in a private healthcare environment
Ashill, N.; Carruthers, Janet; Krisjanous, J.
Journal Article Type | Article |
---|---|
Publication Date | Jan 1, 2004 |
Journal | International Review on Public and Non-Profit Marketing |
Print ISSN | 1865-1984 |
Publisher | Springer Verlag |
Peer Reviewed | Peer Reviewed |
Volume | 1 |
Issue | 2 |
Pages | 57-74 |
DOI | https://doi.org/10.1007/BF02896626 |
Keywords | service recovery perfomance, healthcare, frontline staff |
Public URL | https://uwe-repository.worktribe.com/output/1064146 |
Publisher URL | http://dx.doi.org/10.1007/BF02896626 |
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