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Regulatory oversight or lack of foresight? Implications for product recall policies and procedures

Kitchen, Philip J.; Hawkins, Jacinta; Eagle, Lynne; Rose, Lawrence C.

Authors

Philip J. Kitchen

Jacinta Hawkins

Lynne Eagle

Lawrence C. Rose



Abstract

The regulatory effectiveness, the impact on industry and consumers of product withdrawal and the associated wider issues relating to crisis management represent an under-researched area. The authors describe the mid-2003 government-ordered withdrawal of almost 2,000 complementary and alternative medicines, across multiple brand names, in Australia and New Zealand. The report is based on an examination of the media coverage of the event and on interviews with key informants in manufacturing and retailing and the regulatory system. This massive, multi-brand recall provides an opportunity to examine the effectiveness and efficiency of the management of a cross-border withdrawal from regulatory and consumer policy perspectives and makes recommendations for the management of future recall events. © Springer 2005.

Citation

Hawkins, J., Kitchen, P. J., Eagle, L., & Rose, L. C. (2005). Regulatory oversight or lack of foresight? Implications for product recall policies and procedures. Journal of Consumer Policy, 28(4), 433-460. https://doi.org/10.1007/s10603-005-3314-8

Journal Article Type Article
Publication Date Dec 1, 2005
Journal Journal of Consumer Policy
Print ISSN 0168-7034
Publisher Springer Verlag
Peer Reviewed Peer Reviewed
Volume 28
Issue 4
Pages 433-460
DOI https://doi.org/10.1007/s10603-005-3314-8
Keywords regulatory oversight, foresight, product recall, policies, procedures
Public URL https://uwe-repository.worktribe.com/output/1054791
Publisher URL http://dx.doi.org/10.1007/s10603-005-3314-8


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