Combining design thinking and systems engineering in a large engineering organisation

Robertson, Brandon

Abstract

Design processes and the management of design processes are critical components of the ability for engineering organisations to generate revenue and create innovative solutions to societal problems. Furthermore, appropriate design processes are presented in the literature as being directly linked to overall business success and customer satisfaction. Two such design processes are considered in this investigation, Design Thinking (DT) and Systems Engineering (SE). At their core, DT places an emphasis on understanding user needs and generating a solution that delivers value to a customer whereas SE provides a rigorous framework that manages the delivery of complex systems that meet customer expectations.

This research explores how DT and SE can be implemented in a Large Engineering Organisation (LEO), specifically within a single Case Study Division (CSD). This investigation utilised a mixed methods approach, where interviews and questionnaires were considered alongside quantitative data analysis to contextualise the CSD, generate solutions and analyse proposed outcomes. DT and SE were considered as functions of their core components in solutions generated, and direct comparisons to traditional process implementations were made.

The key contributions to knowledge of this research are found when considering this investigation’s research questions. A total of four areas were identified within the CSD as optimal locations for the implementation of DT and SE and each location’s applicability is discussed with respect to other organisations. Next a total of 11 attributes to implementation were identified that significantly affect the implementation of DT and SE in an LEO. Further, results showed that the selection of appropriate change management methodologies is critical to successful implementation, and this is highlighted in all attempts made. Finally, the CSD proposed a number of desired outcomes that would demonstrate where areas of value were perceived to be present, and recommendations are made for potential objectives for future implementations of DT and SE.

Further novel contributions to knowledge include; the validation of this investigation’s findings through comparison data from culturally similar cases, the identification of organisational zeitgeist as a key attribute to the implementation of DT and SE within an LEO, the creation of merged DT and SE processes for differing applications and the identification of an optimal time to implementation that is equally as important as an optimal location for implementation.

• Thesis Type: Thesis
• Deposit Date: Dec 5, 2022
• Publicly Available Date: Nov 2, 2023
• Public URL: https://uwe-repository.worktribe.com/output/10197722
• Award Date: Sep 26, 2023