Chatbots in customer service within banking and finance: Do chatbots herald the start of an AI revolution in the corporate world?
(2025)
Journal Article
The main aim of this paper is to identify whether chatbots are useful for customer service, how they are impacting customer service in banking, and how professionals feel about the future impact of chatbots. Employing a largely qualitative approach,... Read More about Chatbots in customer service within banking and finance: Do chatbots herald the start of an AI revolution in the corporate world?.