Outputs (434)

Ashford Castle Hotel: Epitome of an excellent service experience (2014)
Book Chapter

Ashford Castle Hotel is one of the world’s finest five star luxury hotels, located in County Mayo on the dramatic west coast of Ireland. The castle dates from the 13th century and has been continuously occupied since then. The hotel is a member of Le... Read More about Ashford Castle Hotel: Epitome of an excellent service experience.

Recovering revenue through customerization and service channel linking (2015)
Journal Article

This article aims to contribute to understanding on how to recover value chain and firm revenues through innovative service channel linking and value co-creation. The work examines how creative industry firms integrate customers as they add digital s... Read More about Recovering revenue through customerization and service channel linking.

The Triple Helix model for innovation: A holistic exploration of barriers and enablers (2015)
Journal Article

© 2015 Inderscience Enterprises Ltd. The Triple Helix model of innovation has attracted considerable attention in both developed and developing economies as an integral policy making tool to enhance innovation and promote economic development (Etzkow... Read More about The Triple Helix model for innovation: A holistic exploration of barriers and enablers.

The found world: A learning adventure at Eden (2015)
Presentation / Conference Contribution

We wish to present a reflective account of a participatory action inquiry in which a cosmopolitan and professionally and educationally diverse group of students and staff explored, in collaboration with our hosts from the Eden Project Trust, the inno... Read More about The found world: A learning adventure at Eden.

An integrated approach of Six Sigma and QSAM methodologies for a pharmaceutical company: A shipment improvement process (2015)
Journal Article

This paper presents a shipment improvement project in a pharmaceutical company to reduce distribution costs of a set of products shipped to Germany. The project consisted in the diagnosis and improvement of the shipment process through the deployment... Read More about An integrated approach of Six Sigma and QSAM methodologies for a pharmaceutical company: A shipment improvement process.

Using simulations when teaching management (2015)
Other

N/A

Towards a model of the intervention process (2015)
Journal Article

© Policy Press 2015. This paper explores the challenging circumstances when one part of government decides that the performance of a subsidiary part is unacceptable and arranges some kind of remedial intervention. Following the detailed analysis of a... Read More about Towards a model of the intervention process.

Responsible education for sustainable development: Creating a pedagogic approach which reflects the complexity of the vision (2015)
Presentation / Conference Contribution

Developing green supply chain management taxonomy-based decision support system (2015)
Journal Article

© 2014 Taylor & Francis. The aim of this paper is to develop a comprehensive taxonomy of green supply chain management (GSCM) practices and develop a structural equation modelling-driven decision support system following GSCM taxonomy for managers... Read More about Developing green supply chain management taxonomy-based decision support system.

Performance management of suppliers in outsourcing project: Case analysis from the financial services industry (2015)
Journal Article

© 2014 Taylor & Francis. This study investigates the characteristics of an effective performance management framework for outsourcing projects in a UK-based financial services organisation and how this may contribute to the success of the outsourci... Read More about Performance management of suppliers in outsourcing project: Case analysis from the financial services industry.

Fresh driver for economic growth: fracking the UK nation (2015)
Journal Article

© 2015, Emerald Group Publishing Limited. Purpose – The purpose of this paper was to examine UK shale gas viability. The recent commitment to shale gas exploration in the UK through fracking has given rise to well-publicised economic benefits and env... Read More about Fresh driver for economic growth: fracking the UK nation.

Learning from the sharp end in a Business School - A back-to-nature student fieldtrip (2015)
Presentation / Conference Contribution

The aim of this paper/roundtable discussion is to expose and discuss our experience with an alternative pedagogic method of post-graduate (management) education: a field trip, which combines student-led, inquiry-based learning approach with a critica... Read More about Learning from the sharp end in a Business School - A back-to-nature student fieldtrip.

Adoption of operations improvement methods in the Greek engineering sector (2015)
Presentation / Conference Contribution

© 2015 IEEE. This paper presents an initial research that explores the awareness and adoption of Lean Manufacturing (LM), Lean Six Sigma (LSS), Quick Response Manufacturing (QRM) and Theory Of Constraints (TOC) in the Greek engineering sector. An exp... Read More about Adoption of operations improvement methods in the Greek engineering sector.

Corporate Sustainability and Business Excellence (2015)
Presentation / Conference Contribution

© 2015 IEEE. This paper discusses the suitability for Business Excellence Models (BEMs) to include Corporate Sustainability on business model criteria. The conceptual paper brings discussion of what sort of measures are required to fit organizations'... Read More about Corporate Sustainability and Business Excellence.

Small scale industry, decision-making, and value system: An Indian civil servant’s perspective (2015)
Journal Article

Servitization in the pharmaceutical industry (2015)
Presentation / Conference Contribution

Servitization in the Pharmaceutical Industry

Enhancing student engagement through case method with guest speakers (CMGS) (2015)
Presentation / Conference Contribution

Enhancing student engagement through Case method with Guest Speakers (CMGS)

Where can knowledge-based decision support systems go in contemporary business management — A new architecture for the future (2015)
Journal Article

Decision support systems (DSS) are one of the most widely used management information systems in current business management. The focus of the paper is on the knowledge-based decision support systems, namely the KB-DSS, in support of contemporary... Read More about Where can knowledge-based decision support systems go in contemporary business management — A new architecture for the future.

Investigating the impact of short food supply chain on emigration: A study of Valencia community in Spain (2015)
Presentation / Conference Contribution

© 2015, IFAC (International Federation of Automatic Control) Hosting by Elsevier Ltd. All rights reserved. Recent financial crisis had severe impact on many economies around the globe. In Spain, it has resulted in increasing job loss, increasing shor... Read More about Investigating the impact of short food supply chain on emigration: A study of Valencia community in Spain.

Servitization and co-opetition in the pharmaceutical industry (2015)
Presentation / Conference Contribution

Purpose: The present paper aims at providing an outlook of the portfolio of services developed by the pharmaceutical distribution in Spain and Portugal by looking at the different types and levels of implementation. This paper also provides the rese... Read More about Servitization and co-opetition in the pharmaceutical industry.