Skip to main content

Research Repository

Advanced Search

All Outputs (33)

Workers' experiences of skill, training and participation in lean and high performance workplaces in Britain and Italy (2010)
Journal Article

Purpose: The article aims to report on research into managerial practices at the workplace level in Britain and Italy in the automobile and aerospace industries. These are examined with regard to their impact on employees' perceptions of skill, train... Read More about Workers' experiences of skill, training and participation in lean and high performance workplaces in Britain and Italy.

The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector (2010)
Journal Article

The leisure product is often dependent on the person delivering the service. The research presented here sought to better understand how important the empathy component is in that personal delivery of a service. Health and fitness clubs, faced by hig... Read More about The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector.