All Outputs (136)

Co-production and co-creation using self-service technology: the application of service dominant logic (2008)
Presentation / Conference Contribution

Research on how customers engage in the co-creation processes envisaged by the Servicedominant logic paradigm is currently limited and even less work has been published on frameworks for organizations to manage the co-creation process. This conceptua... Read More about Co-production and co-creation using self-service technology: the application of service dominant logic.

The evolving role of union learning representatives (2008)
Journal Article

This article suggests that the union learning representative (ULR) is increasingly situated at the heart of trade union activity. The paper draws upon recent research based on interviews with national trade union officers and case studies of union le... Read More about The evolving role of union learning representatives.

OTRI: agenda de investigacion (2008)
Journal Article

The present paper presents different lines of work in order to extend the current empirical research about the role of the technology transfer offices (TTO). Those lines of research come from the new advances in the micro economic analysis of TTOs an... Read More about OTRI: agenda de investigacion.

Book review: Chris Mallin and Kean Ow-Yong, Corporate governance in alternative investment market (AIM) companies x+119pp., £15.00, Institute of Chartered Accountants of Scotland, Edinburgh, United Kingdom (2008) ISBN 978-1-904574-44-6 (2008)
Journal Article

Book review for the British Accounting Review

Social marketing and the meaning of cool (2008)
Journal Article

Commercial marketers have long understood the value of cool in designing and selling their products, and have invested heavily in keeping in touch with the latest trends among their consumers. In this article, we contend that social marketers could u... Read More about Social marketing and the meaning of cool.

The nature, prevalence and correlates of generativity among men in middle career (2008)
Journal Article

Multiple methods were used to explore the character, contexts, and correlates of generativity among 41 men aged 45-55. Generativity in the role of worker was unrelated to generativity in men's roles as father, citizen and 'leisurite'. Individuals who... Read More about The nature, prevalence and correlates of generativity among men in middle career.

The nightmare of temporary work: A comment on Fevre (2008)
Journal Article

The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management context (2008)
Journal Article

We present and test a model of behavioural job outcomes grounded in Bagozzi's (1992) reformulation of attitude theory in the important and novel context of a former public sector government department that has undergone corporatisation. Frontline emp... Read More about The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management context.

The credibility issue: closing the academic/practitioner gap (2008)
Journal Article

The literature is highly critical of the business–academia relationship and there is a lack of congruence between strategic management research conducted by academics and that used by practitioners. There is also a lack of models of collaborative res... Read More about The credibility issue: closing the academic/practitioner gap.

What makes good governance?: An interview with Richard Lapthorne, Chairman, Cable and Wireless plc (2008)
Journal Article

© 2008, © Emerald Group Publishing Limited. Purpose – The purpose of this paper is to interview Richard Lapthorne, Chairman, Cable and Wireless plc. Design/methodology/approach – The paper takes the form of an interview. Findings – Richard Lapthorne... Read More about What makes good governance?: An interview with Richard Lapthorne, Chairman, Cable and Wireless plc.

The night of the bug: Technology, risk and (dis)organization at the fin de siècle (2008)
Journal Article

Euro-American forms of social organization are increasingly performed via ever more intricate computer systems and networks. Against this backdrop, the corrosive spectre of computer failure has assumed the role of the 'network society's dreaded other... Read More about The night of the bug: Technology, risk and (dis)organization at the fin de siècle.

Social capital and university-industry-government networks in offshore outsourcing - The case of India (2008)
Journal Article

This paper argues that the recent success that India has enjoyed in the domain of outsourcing of services can be explained through the triple helix paradigm of university-industry-government networks albeit in a manner that does not conform strictly... Read More about Social capital and university-industry-government networks in offshore outsourcing - The case of India.

Strategies for profitability with short contracts (2008)
Presentation / Conference Contribution

Positively negative: The impact of negativity upon the political consumer (2008)
Journal Article

Build to order: the road to the 5-day car (2008)
Book

Visit any modern car production line and you will be faced by a showcase of modern technology and advanced logistics combining in a clinical environment to produce rows of automobiles, each significantly different from the one before and after it. Fr... Read More about Build to order: the road to the 5-day car.

Partnership, high performance work systems and quality of working life (2008)
Presentation / Conference Contribution

The paper measures the effects of workplace partnership and selected high performance work practices on four different dimensions of employee experience. Whilst the partnership-high performance work systems nexus seems to have little impact on employ... Read More about Partnership, high performance work systems and quality of working life.

The importance of knowledge management for ERP systems (2008)
Journal Article

Enterprise resource planning (ERP) software provides a coherent integrated electronic business management environment, frequently controlling all logistics and billing for an enterprise. Many companies are now reliant upon these systems for their dai... Read More about The importance of knowledge management for ERP systems.

A good theory – But does it work in practice? A critique of the transtheoretical model (2008)
Presentation / Conference Contribution

The effectiveness of threat appeals in the advertising of counselling services (2008)
Presentation / Conference Contribution

Conceptualizing brand values in the charity sector: The relationship between sector, cause and organization (2008)
Journal Article

Charity brands have been found to assist income generation by enhancing donor understanding of an organization and what it stands for. Despite an increasing interest in this topic few studies have addressed the dimensions of such brands and sought to... Read More about Conceptualizing brand values in the charity sector: The relationship between sector, cause and organization.