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All Outputs (9)

Entrepreneurship education as human capital: Implications for youth self-employment and conflict mitigation in Sub-Saharan Africa (2018)
Journal Article

Previous research has focused on stable developed economies to predict that human capital and entrepreneurship education (EE) provision at the higher education (HE) level will positively affect entrepreneurial success. This article draws on the outco... Read More about Entrepreneurship education as human capital: Implications for youth self-employment and conflict mitigation in Sub-Saharan Africa.

Qualitative middle-range research in operations management: The need for theory-driven empirical inquiry (2014)
Journal Article

Purpose: The purpose of this paper is to highlight the potential of a qualitative middle-range research approach to contribute to the advancement of operations management (OM) field. Design/methodology/approach -To better signify such contribution, i... Read More about Qualitative middle-range research in operations management: The need for theory-driven empirical inquiry.

Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector: An empirical study (2010)
Journal Article

The purpose of this paper is to examine the interrelationships between internal customer orientation (ICO), internal service quality (ISQ), and customer orientation (CO) to develop and test a conceptual model of the antecedents of CO in the banking s... Read More about Integrating internal customer orientation, internal service quality, and customer orientation in the banking sector: An empirical study.