All Outputs (3)

An empirical study on the effect of service quality on student satisfaction in Malaysian distance education institutions (2016)
Journal Article

Objective-This paper uses SERVQUAL to assess service quality in distance education institutions in Malaysia and investigate the relationship between service quality and satisfaction. Methodology/Technique-Self-administered questionnaire method is use... Read More about An empirical study on the effect of service quality on student satisfaction in Malaysian distance education institutions.

Is ASEAN ready for banking integration? Evidence from interest rate convergence (2016)
Journal Article

Convergence in prices or returns of assets with similar characteristics indicates that the financial market is integrated with regional markets. This paper is the first that test of the movements of interest rates in ASEAN banking sector for the peri... Read More about Is ASEAN ready for banking integration? Evidence from interest rate convergence.

Service quality in distance education using the Gronroos model (2016)
Journal Article

Demand for distance education programs have been increasing rapidly over the years. As a result, assessment of the quality of distance education programs has become a strategic issue that is very pertinent for program survival. This study uses Gronro... Read More about Service quality in distance education using the Gronroos model.