All Outputs (6)

Financial services brand engagement: The role of experience and perceived risk (2018)
Presentation / Conference Contribution

Against a background of growing consumer cynicism towards brands and high levels of consumer distrust of the financial services industry, this developmental paper explores the possible role of consumer experience and perceived risk in consumer brand... Read More about Financial services brand engagement: The role of experience and perceived risk.

System trust - and interplay between institutional theory and agency theory final submission (2017)
Presentation / Conference Contribution

This developmental paper addresses one of the key dilemmas of Agency Theory, specifically how does the principal in a relationship evaluate and assess that the agent in the relationship is conducting themselves in an appropriate manner and behaving i... Read More about System trust - and interplay between institutional theory and agency theory final submission.

The financial service industry and the 2008 financial crisis: How to restore lost trust (2017)
Presentation / Conference Contribution

Responding to calls for research into the drivers of environmental or system trust this study examines and identifies factors that foster consumer trust in the environment within which the UK financial services industry operates against the backgroun... Read More about The financial service industry and the 2008 financial crisis: How to restore lost trust.

The drivers of surrogate usage and selection criteria: The use of independent financial advisers by UK consumers (2015)
Presentation / Conference Contribution

This exploratory qualitative study identifies and examines the drivers of surrogate usage and selection criteria in the context of the use of an Independent Financial Adviser (IFA) by a UK consumer. This study results in three main findings. First... Read More about The drivers of surrogate usage and selection criteria: The use of independent financial advisers by UK consumers.

Coercive vs legitimate power: A paradox for consumer protection (2015)
Presentation / Conference Contribution

This developmental paper identifies a potential paradox in consumer protection regulation based upon the employment by a regulator of ‘coercive power’ upon those that transgress consumer protection regulation. Whilst consumers have been shown to dra... Read More about Coercive vs legitimate power: A paradox for consumer protection.

Institutional trust and the financial adviser (2014)
Presentation / Conference Contribution

This explorative qualitative study examines and identifies the components and structure of ‘institution based’ or ‘system’ trust in the context of the relationship between a UK consumer and their financial adviser against the background of the 2008 f... Read More about Institutional trust and the financial adviser.