All Outputs (2)

The drivers of surrogate usage and selection criteria: The use of independent financial advisers by UK consumers (2015)
Presentation / Conference Contribution

This exploratory qualitative study identifies and examines the drivers of surrogate usage and selection criteria in the context of the use of an Independent Financial Adviser (IFA) by a UK consumer.

This study results in three main findings. First... Read More about The drivers of surrogate usage and selection criteria: The use of independent financial advisers by UK consumers.

Coercive vs legitimate power: A paradox for consumer protection (2015)
Presentation / Conference Contribution

This developmental paper identifies a potential paradox in consumer protection regulation based upon the employment by a regulator of ‘coercive power’ upon those that transgress consumer protection regulation.
Whilst consumers have been shown to dra... Read More about Coercive vs legitimate power: A paradox for consumer protection.