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Patient access to first contact practitioner physiotherapists in the UK: A national survey

Lamb, Kirsten; Comer, Christine; Walsh, Nicola; McHugh, Gretl

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Authors

Kirsten Lamb

Christine Comer

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Nicola Walsh Nicola.Walsh@uwe.ac.uk
Professor in Knowledge Mobilisation & Muscul

Gretl McHugh



Abstract

Background: First Contact Practice Physiotherapists (FCPPs) offer expert care for patients with musculoskeletal (MSK) conditions in Primary Care, usually within GP practices. This is a rapidly expanding area of practice endorsed by NHS England, the Chartered Society of Physiotherapy (CSP) and the British Medical Association (BMA). Efficient and appropriate access is important for optimising FCPP practice, but there is little published information about how patients currently access FCPP appointments. Objective: To investigate how patients access FCPP appointments in General Practice. Design: Cross-sectional online survey of FCPPs in the UK. Methods: FCPPs were surveyed about patient access to appointments. The survey instrument was designed using Jisc Online Surveys, piloted, and then distributed via social media and professional groups to FCPPs nationwide. Descriptive statistics were used to analyse demographic and multiple-choice questions, and free text responses were analysed using quantitative content analysis. Results: 193 participants completed the survey. Booking via GP Reception (n=179) was reported as the most common route into an FCPP appointment, closely followed by booking after seeing another clinician for the problem (n=172). Conclusion: This research has provided clarity regarding how patients access the rapidly growing speciality of FCPP within GP practices in the UK. The role of GP Reception staff in facilitating access to FCPPs, the application of triage and the use of digital or online systems were highlighted as important elements for enabling efficient access to FCPPs by patients with MSK conditions.

Citation

Lamb, K., Comer, C., Walsh, N., & McHugh, G. (2023). Patient access to first contact practitioner physiotherapists in the UK: A national survey. Musculoskeletal Care, 21(4), 1554-1562. https://doi.org/10.1002/msc.1834

Journal Article Type Article
Acceptance Date Oct 9, 2023
Online Publication Date Oct 14, 2023
Publication Date Dec 31, 2023
Deposit Date Nov 11, 2023
Publicly Available Date Jan 17, 2024
Journal Musculoskeletal Care
Print ISSN 1478-2189
Electronic ISSN 1557-0681
Publisher Wiley
Peer Reviewed Peer Reviewed
Volume 21
Issue 4
Pages 1554-1562
DOI https://doi.org/10.1002/msc.1834
Keywords physiotherapy, musculoskeletal, primary health care
Public URL https://uwe-repository.worktribe.com/output/11386804

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