Assessing patient satisfaction. Part 2. Findings: Nursing, the hospital and patients' concerns

Pontin, David J.T.; Webb, Christine; Pontin, David

Abstract

• Part 1 of this article discussed the process of evaluating patient satisfaction by means of unstructured, in-depth interviews. • In this part, the content of interviews will be presented and the analytic domains derived from the research will be described. • These are 'nursing', 'the hospital' and 'patients' concerns', and the categories which make up these domains will be discussed. © 1996 Blackwell Science Ltd.

• Journal Article Type: Article
• Publication Date: Jan 1, 1996
• Journal: Journal of Clinical Nursing
• Print ISSN: 0962-1067
• Publisher: Wiley
• Peer Reviewed: Not Peer Reviewed
• Volume: 5
• Issue: 1
• Pages: 33-40
• DOI: https://doi.org/10.1111/j.1365-2702.1996.tb00224.x
• Keywords: administration of services, patient satisfaction, primary nursing, ward environment
• Public URL: https://uwe-repository.worktribe.com/output/1106320
• Publisher URL: http://dx.doi.org/10.1111/j.1365-2702.1996.tb00224.x