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Implementing CRM and e-commerce: does the marketing concept provide a missing link?

Hughes, Tim

Authors

Tim Hughes Tim.Hughes@uwe.ac.uk
Professor in Applied Marketing



Citation

Hughes, T. (2002, July). Implementing CRM and e-commerce: does the marketing concept provide a missing link?. Paper presented at Academy of Marketing Conference

Presentation Conference Type Conference Paper (unpublished)
Conference Name Academy of Marketing Conference
Start Date Jul 1, 2002
End Date Jul 1, 2002
Publication Date Jul 1, 2002
Peer Reviewed Not Peer Reviewed
Keywords CRM, e-commerce
Publisher URL http://www.academyofmarketing.org/index.php?option=com_content&view=article&id=284&Itemid=221